Recent Why SERVPRO Posts

Content Cleaning

4/19/2022 (Permalink)

When it comes to large jobs, most companies only focus on the big items (walls, flooring, trim, etc.). While these areas are our main reason for being called in, there is more to a home than just walls and floors. A home is filled with some of your most cherished items (photographs, letters, collectibles, heirlooms, etc.) that make your home truly yours. In situations such as floods and fires, almost everything is affected. SERVPRO not only offers mitigation work for your structure, but we also offer content cleaning. Content cleaning is a service SERVPRO provides that cleans items affected by a loss that can be restored such as clothes, toys, documents, etc. to help make your home that much closer to being back to normal. If you are facing a loss and require content cleaning, don’t hesitate to contact SERVPRO of Jackson & Ross, Athens & Gallia Counties today at (740) 286-2550!

Find a Leak Week 2022

3/18/2022 (Permalink)

When it comes to a simple leak, most would initially overlook the issue thinking “its just a little water”. In actuality, U.S. households will waste nearly 1 trillion gallons of water as a result of “small leaks” this year. As an effort to combat that statistic, the Environmental Protection Agency (EPA) created Fix a Leak Week to help create awareness and to educate homeowners on how to identify and repair leaks in their homes. Surprisingly, the simplest of leaks are normally the cause of a lot of waste.

Some of the most common leaks found in the home are easy fixes that often only require common hand tools and inexpensive parts. The official EPA website ( also offers a collection of educational material to show how to do these repairs yourself. Leaks such as toilet flappers, dripping faucets, and leaking valves can be repaired cheaply and the repair costs would be paid many times over in your savings on your water bill. 

Hopefully, this information helps to motivate you to check your home this week for potential leaks, and if you fix a few, don’t forget to share your work by using the hashtag #fixaleakweek!

Xactimate Estimations

2/9/2022 (Permalink)

photo of a white paper blueprint with a compass and pencil laying on top Xactimate is the industry's #1 estimating solution for insurance repair.

In this industry, it is easy to wonder how your service provider came to the price that they did. Did they carefully check the fluctuation in material prices? Did they accurately calculate the amount of work they did? These questions are common thoughts and worries of a homeowner/insurance agent after being handed a bill. Thankfully with SERVPRO, our jobs are run through the industry's #1 estimating solution for insurance repair, Xactimate. Xactimate provides the tools and resources that allow SERVPRO to form accurate and up-to-date estimates for a vast array of jobs. 

With their sketching software, we are able to create a 3D model of the affected area which allows us to precisely calculate how much material is being removed and will need to be replaced. Xactware also offers pricing for materials and services based on your geographic location that is updated regularly. These features create transparency that allows adjusters and agents to clearly understand the work that is being done. 

SERVPRO of Jackson & Ross, Athens & Gallia Counties strives to provide professional results in all aspects of our work, with this being one of many. If you are in need of any of the services that we provide, don’t hesitate to call us today at (740)-286-2550!

Why SERVPRO? (Attention to detail)

7/22/2021 (Permalink)

Basement that it organized with SERVPRO boxes We know that your belongings mean a lot to you, which is why we work hard to deliver the best care.

At SERVPRO of Jackson & Ross, Athens & Gallia Counties, we know that your home is more than just a place to sleep and that your belongings are more than just items. When facing a loss, it can be a very emotional time, having to see your belongings after the effects of water, mold, fire, etc. When SERVPRO is called, we give our best to treat and care for your property with the utmost care.

When moving or storing items, we have an organized tracking system through QR codes that allow us to keep inventories updated with large pack-outs and warehouse organization. Items that need to be cleaned are professionally inspected and meticulously cleaned to remove as much staining and odor as possible in items such as clothing, electronics, or furniture.

Our mission is to save as many of your items as possible and get your house feeling like home again. If you are facing a loss in your home, we hope you feel at ease knowing that your items are in good hands and that our professional cleaners will do their best to make it “Like it never even happened.”  If you are dealing with a loss that requires content cleaning, don’t hesitate to call SERVPRO of Jackson & Ross, Athens & Gallia Counties today at (740) 286-2550!

Disaster Doesn’t Wait for You

7/12/2021 (Permalink)

photo of a rainy day in the city We are a 24/7 emergency service that is dedicated to controlling any sized disaster.

The common saying of “when it rains, it pours” could not be truer at times. There are countless situations where not only does a homeowner have to deal with an unforeseen disaster such as water lines breaking, fires, or storms but they also then have to face the repercussions of those losses to put the icing on the cake. Secondary damage is the result of allowing the original issue to create more problems that could have been avoided. Secondary damage can create situations such as mold growth, which can cause health effects as well as be an expensive fix. Luckily, secondary damage can be prevented or reduced when the primary issue is properly contained and treated in a timely manner.

Our Emergency Response Team at SERVPRO of Jackson & Ross, Athens & Gallia Counties is ready to serve you 24/7. We have experienced mitigation experts, skilled in preventing secondary damage. Working diligently to save you unnecessary headaches and the extra bill is our mission. We know that disaster does not happen on a schedule, so we are prepared at all hours of the day to assist you and to prevent any more damage from occurring. Your local SERVPRO is here to help so the next time you say “when it rains, it pours” is when the radio is on!

We’ve Got You Covered

7/12/2021 (Permalink)

woman holding a bucket under a leak Don’t try to handle it all alone, allow SERVPRO to help guide you to a solution!

Here at SERVPRO of Jackson & Ross, Athens & Gallia Counties, we understand that when we are called in for a job, that it can be a difficult time for those on the other end of that loss. Homeowners dealing with water or fire damage can feel overwhelmed like their world has been turned upside-down in a matter of minutes. One of our main priorities at SERVPRO is to help inform and guide homeowners throughout the entire restoration process. Being there to help show that they are in good hands and that the job will be completed quickly, efficiently, and properly is key.

We do our best every day to make sure that the quality of work you receive exceeds expectations and gets you back on track “Like it never even happened.” Your local SERVPRO of Jackson & Ross, Athens & Gallia Counties is available 24/7 for any sized disaster. Once called you will be greeted by our experienced and professional technician team for immediate service and to help plan the next steps. If you ever find yourself in a situation where you need our services, do not hesitate to call us at (740) 286-2550!

What it Means to Bleed Green

3/17/2021 (Permalink)

neon sign 24/7 SERVPRO crews are ready to serve 24/7. Emergency service response can prevent secondary damage following a water loss.

It doesn't matter if we are taking a day trip or traveling across the country, we always spot the big green SERVPRO vehicles on the road. It has become a bit of a game for my family to see how long it takes for one to seemingly appear out of nowhere. Everywhere we go, we see teams of restoration technicians and reconstruction crews in route to help someone in need. Truthfully, it is inspiring! Our dedicated crews are trained and ready to serve customers who have experienced water losses, fire damage, storm damage including roof leaks, fallen trees, and worse. And they know it takes hard work, long hours, and dedication each and every day.

Available 24/7

Unexpected disasters don't just happen during business hours. Emergency response crews in Jackson, Chillicothe, Athens and Gallipolis are on call ever hour of every day, so we are ready when you need us most. This is what it means to bleed green! Committed to restoring your home or business, our teams make taking care of your property their priority, so you can keep your business open and sleep in your own bed after a long hard day. It is our job to help put the pieces of "normal life" back together when damage has occurred. 


It is critical for you to be able to count on SERVPRO of Jackson and Ross, Athens and Gallia Counties to answer when you call. Our local team is able to deal with any size loss in Jackson, Ross, Vinton, Athens, Meigs, Gallia and Pike Counties. We know too that we can count on the 1700+ franchises across the country to work together to serve you following any large-scale disaster. No loss is too big for the One Team that truly bleeds green!

We are Cleaning Experts

3/23/2020 (Permalink)

SERVPRO® professionals are trained in adhering to the highest cleaning and sanitation standards. SERVPRO® franchise professionals offer cleaning services including the removal of biohazard contaminants.

SERVPRO is Here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your business needs deep cleaning services, call the experts today – SERVPRO of Jackson & Ross Counties 740-286-2550.


We Are Here 24/7 for your Water Emergency

9/12/2019 (Permalink)

A Green SERVPRO Truck parked in front of a white ranch house. Our green trucks and highly trained professionals respond to your water loss 24/7!

SERVPRO of Jackson & Ross Counties is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help - Day or Night
Call Today - 740-286-2550

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Jackson & Ross Counties has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available?

About SERVPRO of Jackson & Ross Counties

SERVPRO of Jackson & Ross specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

When the Thaw Comes

1/31/2019 (Permalink)

Here at SERVPRO of Jackson & Ross Counties, we hope that you and your families have been staying safe during this recent cold snap.  

With temperatures rising throughout this afternoon, relief is on its way.  While we are all glad for that, a quick thaw can mean burst pipes or leaking roofs for some homeowners or businesses.  

If you see evidence of water in your space, SERVPRO of Jackson & Ross Counties is faster to any size disaster.  We are on call 24 hours per day, 7 days per week to respond to your water emergency.  

 Have A  Water Damage Emergency? Call (740) 286-2550

Here is a handy guide for what you can do until help arrives:

After any water damage situation, your primary focus should be safety first.

  • Is it safe to stay in the house?
  • Electrical and "slip and fall" hazards are some of the most prevalent concerns.
  • Only do activities that are safe for you to perform.
  • Wet materials can be VERY heavy. Be careful!

What To Do After Flooding

  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying in summer.
  • Remove colored rugs from wet carpeting.
  • Remove art objects to a safe, dry place.
  • Gather loose items from floors.

What NOT To Do After Flooding

  • Don't leave wet fabrics in place. Hang furs and leather goods.
  • Don't leave books, magazines or other colored items on wet carpet or floors.
  • Don't use your household vacuum to remove water.
  • Don't use television or other household appliances.
  • Don't turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging.

Giving You Our Best Everyday

12/17/2018 (Permalink)

Review from a satisfied customer from our Southern Ohio Community.

Here at SERVPRO of Jackson & Ross Counties, we know that water and fire emergencies don't take a break for the holidays, so neither do we!  

A customer whom we helped over a Thanksgiving weekend shares the following feedback about our SERVPRO Team:  "Thank you so much!  Incredibly Impressed!  Can't believe the level of attention we received, even on a holiday week."  

Our hero-ready and highly trained crews are faster to any size disaster to help you get your home or business, and your life back to normal.  

We wish you happiness and peace in the upcoming holidays, but should something go wrong in your home or business, don't hesitate to call SERVPRO of Jackson & Ross Counties at (740) 286-2550.  We'll make it "Like it never even happened."

The Value of Customer Feedback

7/24/2018 (Permalink)

Customer feedback is our best gauge of success! Thank you to this customer for letting us know of a job well done.

Customer reviews are our best indicator of success or failure. SERVPRO is a service company. We want to professionally serve each and ever customer as we assist with water, fire or mold damage, cleaning or construction projects.

Most of the jobs we complete are due to a malfunction or disaster that causes a disruption in your home, your office, and ultimately your schedule. In a concise statement, there are a few specific words this customer chose to use that speak volumes: professional, exceptional and accommodating. 

I am thrilled to hear that we were able to accommodate our customer's needs, whether it be the timing of our appointments, the way we placed equipment in the home, or communication as requested. 

I am always sincerely grateful to a customer for  letting us know they observed hard work and effort. Tom strives to provide excellent customer service and works long hours. We value Tom as a part of our team and want to thank this customer for recognizing his commitment to a job well done. 

If you are a customer of SERVPRO of Jackson & Ross Counties, please give us your feedback. We'd love to hear from you. We can get better when we know exactly how we did. Feel free to email me at