"Keep doing a great job. We truly appreciate the prompt attention and outstanding professionalism." - Customer, 2/2020
"They were prompt, pleasant, and considerate. There was not one thing that was not perfect. Communication was excellent. I couldn't have been more pleased with the entire experience." -Customer, 8/2020
Customer feedback is critical for our team. It helps us gauge the level of service we provide and is motivation for the next project. Thank you to these customers who spoke simple and kind words of gratitude to the teams serving in their homes. The opportunity to assist you following a damage event was our pleasure and rewarding work. We know home is a safe haven, especially in times like these when social activity is limited by current world events. We are always here to help make water and fire damage "Like it never even happened."
If you have experienced a loss in your home or business, call us today at 740-286-2550.
Certified: SERVPRO Cleaned – a defensive cleaning program
Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and peace of mind.
Let us help you get back to business
As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.
Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.
Extensive training and specialized products
As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned. Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities.
From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.
3 C’s – Consult, Clean, and Certify
When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.
Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials. In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible.
Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.
Call today for a Certified: SERVPRO Cleaned consultation. 740-286-2550
We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.
Call SERVPRO of Jackson & Ross Counties today at 740-286-2550 for your Certified: SERVPRO Cleaned consultation.
* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019
Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience. Each SERVPRO franchise is independently owned and operated.
SERVPRO® franchise professionals offer cleaning services including the removal of biohazard contaminants.
SERVPRO is Here to Help during this time of need
During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.
We are prepared to clean and disinfect your business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.
The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:
Carpets and Rugs
The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.
Call Today for a Proactive Cleaning
If your business needs deep cleaning services, call the experts today – SERVPRO of Jackson & Ross Counties 740-286-2550.
Happy Thanksgiving from SERVPRO of Jackson & Ross Counties!
Our family at SERVPRO of Jackson & Ross Counties would like to share our gratitude for our Hero-Ready team of employees, our community of homeowners and customers, and our network of insurance professionals.
We work together all year long to serve our customers in a timely fashion and make sure that we can get you back to life before your loss as quickly as possible.
As you busy yourselves with preparing for Thanksgiving festivities, take time to reflect on what you're grateful for. And remember, we are here 24/7 for any water, fire, or mold mitigation needs.
Need Emergency Service? Call Us 24/7 – (740) 286-2550
Happy Thanksgiving from SERVPRO of Jackson & Ross Counties!
SERVPRO is here to meet your business's mitigation needs, so you can keep serving your customers! Call our team at (740) 286-2550 today!
Recently, a local hospital in Chillicothe experienced a large loss. Not only did our SERVPRO professionals respond within the hour, but we worked almost around the clock to perform the necessary demo and drying so the hospital unit could get back up and running within 24 hours.
Once the unit re-opened for patients, our team responded early in the morning and at the close of business each day to take down and reset the drying equipment so it could run overnight. This allowed the hospital to continue serving its patients and remain on schedule, even during the drying out process.
So, should you experience a water, fire, biohazard, or mold emergency in your Jackson or Ross County business, call on the professionals at SERVPRO - not only will we mitigate your loss following the highest industry standards, but we will work around the needs of your business and your customers.
Call the professionals at SERVPRO of Jackson & Ross Counties at (740) 286-2550. We offer emergency response at all hours, every day.
Our green trucks and highly trained professionals respond to your water loss 24/7!
SERVPRO of Jackson & Ross Counties is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.
We Answer the Phone Ready to Help - Day or Night Call Today - 740-286-2550
We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Jackson & Ross Counties has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.
What to Expect
When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.
Our SERVPRO Representative will ask several questions:
Your name and contact information
Your insurance information (if applicable)
The street address of the water-damaged home or business
When did the flooding or water damage occur?
What caused the water damage (if known)?
Is there electricity available?
About SERVPRO of Jackson & Ross Counties
SERVPRO of Jackson & Ross specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.
Call SERVPRO for Sewage losses at your Jackson or Ross County Properties
The Certified and Trained Professionals from SERVPRO of Jackson & Ross Counties will respond right away to properly mitigate your sewage loss.
Call Today 740-286-2550
Water damage can be classified by the three types of contaminated water. SERVPRO Franchise Professionals will inspect your home or business to determine the appropriate plan of action for the type of water encountered.
The three types of contaminated water:
Category 1: "Clean Water"
Category 1 water is from a clean source like a broken water supply line or leaking faucet. If not treated quickly, this water can turn into category 2 or 3, depending on length of time, temperature, and contact with surrounding contaminants.
Water from a clean source like a broken water line
If left untreated, can degrade into category 2 or 3
Category 2: "Gray Water"
Category 2 water is contaminated and could cause discomfort or illness. Examples include washing machine overflow; toilet overflow with some urine, but no feces; or dishwasher overflow.
May contain bacteria and viruses
Can quickly degrade into category 3 if left untreated
Category 3: "Black Water"
Category 3 water is grossly contaminated and could cause severe illness or death if ingested and any contact should be avoided. Examples include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.
May contain untreated sewage, harsh chemicals, and microbes
Water from flooding rivers or sewer backup
24 Hour Emergency Service
Water contaminated with sewage backup should be considered an emergency situation and dealt with as quickly as possible. Professionals from SERVPRO of Jackson & Ross Counties are available 24 hours a day, 365 days a year. They are water damage restoration specialists with specialized training, equipment and protective gear to safely restore your home or business.
Our colorful "Trivia" themed table started many fun conversations at the Ross County Chamber of Commerce Dinner.
Happy Spring from SERVPRO of Jackson & Ross Counties!
Our bright green marketing vehicles have been driving some extra miles in this sunny weather to several community events lately. Thanks to our team for setting up such fantastic tables and events, and to the community for their support.
From events with the Ross and Jackson county Chambers of Commerce, to a Home and Garden show, to a Career Day at the University of Rio Grande, we have enjoyed connecting with our community over the last couple of weeks.
Last Thursday, we welcomed representatives from insurance agencies across the state for two continuing education courses. A representative from SERVPRO corporate came to teach courses in "Understanding Mold in the Restoration Industry" and "Restorative Drying for Water Damage."
All attendees enjoyed a day of fun, food, learning, and networking, and we thank all for their participation.
All of our community participation efforts are designed to let people know that we are "Faster to any size disaster" and highly trained in water and fire damage restoration, mold remediation, and all types of cleaning.
From an emergency to a routine cleaning need, SERVPRO of Jackson & Ross Counties is always here to help. Give us a call today at (740) 286-2550.
Basement Flooding? Call SERVPRO of Jackson & Ross Counties Today at 740-286-2550. We are always here to help!
We sure have had a wet winter in Southern Ohio! With consistent rains possible through the Spring, homeowners should be on the lookout for moisture in their basement or crawlspace.
Water follows the path of least resistance, finding cracks and holes through basement walls. Flooding can often be attributed to insufficient drainage around basement walls, heavy rains, a faulty sump pump, or a combination of these factors.
Our SERVPRO Franchise Professionals are highly trained in water damage restoration including basement and crawlspace flooding. We have the experience, expertise, and equipment to remove the water and dry your basement properly. Our water removal and drying process emphasizes monitoring and documentation to validate your property is dry.
24 Hour Emergency Service
Faster to Any Size Disaster
Highly Trained Water Damage Restoration Specialists
Locally Owned and Operated
Basement Flooding? Call Us Today 740-286-2550
24 Hour Emergency Water Removal Service
Basements can flood day or night, on weekends and even holidays, and that’s why SERVPRO Franchise Professionals offer 24 emergency service, 365 days a year. You can expect an immediate response time, day or night.
Highly Trained Water Restoration Specialists
As water damage specialists, our team of trained professionals have the expertise and advanced training that enables us to get your basement dried properly and any affected belongings cleaned and dried. We use scientific drying principles and provide validation and documentation that your property is dry and the job is complete. Learn about water damage training/certificates.
Proudly serving Jackson, Ross, and surrounding counties for over 10 years, we have weathered a few storms and are always here to help!