Recent Posts

Are You Prepared for Whatever Happens?

9/4/2018 (Permalink)

Commercial Are You Prepared for Whatever Happens? Emergency Ready Profiles are offered as a complimentary service from our business to yours.

The Best Way to Reduce Business Interruption Following a Disaster is to Plan For it NOW.

As many as 50% of businesses may never recover following a disaster, according to the latest industry research. Of the businesses that survive, the overwhelming majority of them had a preparedness plan in place. Pre-planning can serve as an insurance policy aimed at peace of mind.

By developing a SERVPRO® Emergency READY Profile for your business, you minimize business interruption by having an immediate plan of action. Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your business.

Are You Ready? Preparation is a key component for making it through any size disaster, whether it’s a small water leak, a large fire or an area flood. The best time for planning for such events is not when the event happens, but well before it happens. No one ever plans on a disaster, but you can plan for it.

Now is the time to ask yourself, “Are you ready for whatever could happen?”

The SERVPRO® Emergency READY Profile is a start up approach that provides the critical information needed to begin mitigation and recovery services. It is designed to serve as a quick reference of important building and contact information. By working with SERVPRO’s Emergency READY Profile, your business will receive the benefit of over 40 years of experience in reducing the impact of any natural or man-made disaster.

Contact SERVPRO of Jackson & Ross Counties at 740-286-2550 today, to discuss how a free ERP could benefit your business. 

Want to be on our team?

8/10/2018 (Permalink)

General Want to be on our team? Ready to be part of something great? Come join the winning team!

Do you love working with people and being part of a winning team?

Then, don’t miss your chance to join our team as a new Marketing Support Coordinator. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

We’re seeking someone who is comfortable meeting new people, who has excellent communication skills, and who is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then, you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with lots of opportunity to learn and grow.

Primary Responsibilities

  • Provide sales route administration and database management
  • Assist with ERP (Emergency Ready Program) file completion and database management
  • Provide marketing administration including referral source follow-up
  • Maintain Franchise web and social media sites
  • COI (center of influence) and facility research
  • Maintain key account target list and provide research
  • Provide brand and marketing coordination, including advertisement placement and tracking
  • Provide newsletters and e-blast coordination
  • Coordinate all public relations programs
  • Events coordination
  • Meet crucial deadlines
  • Assist with basic office administrative tasks 

Position Requirements

  • Experience with sales and marketing support is desired
  • Superb customer service, administrative, and verbal and written communication skills
  • Working knowledge of current business software technologies is required
  • Ability to remain calm and professional during tense or stressful situations
  • Excellent organizational skills and strong attention to detail
  • Very self-motivated and goal-oriented
  • Ability to multi-task
  • Associate’s or bachelor’s degree in marketing or business or equivalent experience
  • Must successfully complete a background check subject to applicable law

Hours

  • 32-40 hours/week, flexible to work overtime when required for special events
  • Vary between 7 m. and 5 p.m. M-F

Send your resume to jhughes@SERVPROjacksongallia.com. We look forward to hearing from you!

Emergency Water Damage Service

8/10/2018 (Permalink)

Water Damage Emergency Water Damage Service Since 2008, serving residential and commercial customers experiencing water, fire and mold damage. Let us assist you in a time of need.

SERVPRO of Jackson & Ross Counties is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 740-286-2550

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Jackson & Ross has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Jackson & Ross Counties

SERVPRO of Jackson & Ross specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

The Value of Customer Feedback

7/24/2018 (Permalink)

Why SERVPRO The Value of Customer Feedback Customer feedback is our best gauge of success! Thank you to this customer for letting us know of a job well done.

Customer reviews are our best indicator of success or failure. SERVPRO is a service company. We want to professionally serve each and ever customer as we assist with water, fire or mold damage, cleaning or construction projects.

Most of the jobs we complete are due to a malfunction or disaster that causes a disruption in your home, your office, and ultimately your schedule. In a concise statement, there are a few specific words this customer chose to use that speak volumes: professional, exceptional and accommodating. 

I am thrilled to hear that we were able to accommodate our customer's needs, whether it be the timing of our appointments, the way we placed equipment in the home, or communication as requested. 

I am always sincerely grateful to a customer for  letting us know they observed hard work and effort. Tom strives to provide excellent customer service and works long hours. We value Tom as a part of our team and want to thank this customer for recognizing his commitment to a job well done. 

If you are a customer of SERVPRO of Jackson & Ross Counties, please give us your feedback. We'd love to hear from you. We can get better when we know exactly how we did. Feel free to email me at jhughes@SERVPROjacksongallia.com.

Serving with a Good Attitude and Hard Work

4/11/2018 (Permalink)

Water Damage Serving with a Good Attitude and Hard Work Our crews work hard to make your water damage "Like it never even happened."

I often describe the work we do as a roller coaster. When it rains, it pours...and then it floods. Yikes! Sump pumps fail, drains clog, trees fall...damage occurs. Homeowners need help getting the water out and their homes cleaned up. The good news...our SERVPRO team is "Ready for whatever happens." This is what makes it rewarding. I love to receive certificates of satisfaction that have written comments about our team. The BEST are like this one, where the homeowner shares genuine appreciation for the hard work and happy demeanor Jerry offered while working in her home to clean up water damage following a storm that significantly impacted her community. We sincerely appreciate this feedback and the way our SERVPRO team takes care of our customers. Our crews are HERO-READY when you disaster strikes and always here to help! Hard work, a good attitude, and a happy demeanor matter. Thank you to this gracious customer for recognizing Jerry's hard work and for choosing SERVPRO of Jackson & Ross Counties to assist you with this loss. 

Leave Mold Remediation to the SERVPRO Professionals

3/15/2018 (Permalink)

Mold Remediation Leave Mold Remediation to the SERVPRO Professionals Mold is a likely found in damp spaces like basements or in often in places where water damage has occurred and not properly dried.

Understanding How Mold Grows and Spreads in Your Home

Mold is one of the most neglected home maintenance problems that can quickly become a catastrophe. Spotting the damage early is the key to safe and effective remediation.

Mold damage restoration is not a DIY project. Efficient and successful remediation is a job for the professionals with years of experience and the right safety equipment. Trying to eliminate mold by yourself can help it spread to unaffected areas amplifying the problem. It is essential to understand the basics of mold and take the right precautions for fast and safe remediation.

What causes mold growth?

Mold begins its life from a microscopic spore; they are like seeds that can germinate in the right conditions. Interestingly, mold spores are present everywhere. So, it may not be possible to eliminate them entirely, but it is entirely possible to prevent the creation of conditions favorable for their germination.

One of the most important conditions for the spores to germinate is moisture. If the surfaces contain a high level of humidity, the spores can absorb it, swell and germinate giving rise to a network of filamentous structures called hyphae. Some of the hyphae grow into the surface providing an anchor for the network, while others can bear spores on their tops.

If the network of the hyphae is disturbed, these spores can become airborne and settle in other parts of your home. While cleaning the mold growth, SERVPRO professionals use a barrier system to prevent these spores from reaching the uncontaminated parts of your home. They also have the necessary equipment to clean the settled spores and prevent them from reaching other parts of your home.

Mold loves warm and moist environments.

Mold requires the right combination of temperature and moisture to germinate and grow. The ideal temperature being between 68 and 86 degrees. With these conditions in place, the settled sores can quickly spread.

The most important thing to control is the moisture level. SERVPRO Professionals can determine the residual moisture level in your home using state-of-the-art moisture sensing equipment. If the levels are high, they can correct them by addressing the underlying problem.

Call SERVPRO of Jackson & Ross Counties today to schedule an inspection.

740-286-2550 

Puff Backs

3/15/2018 (Permalink)

Fire Damage Puff Backs Soot can be stubborn and requires specific methods based on the source. Leave the cleanup to your local SERVPRO professionals.

How Do Puff Backs Occur? 

Puff backs occur due to a furnace malfunction and causes soot to spread throughout your home. This usually occurs with oil burning furnaces that have resulted in an explosion.

Removal Process:

Soot should likely be removed by a professional cleaning service in order to prevent further damage.  Specific products are used during the removal process and necessary precautions taken to protect other unaffected areas of your home.

Prevention:

One simple method of preventing a puff back is by constantly making sure the oil heating system is dust free. Another way for ultimate protection is to have your heating system inspected and serviced annually.

Professional Service:

If this happens to you, call SERVPRO of Jackson & Ross Counties at 740-286-2550. Our team offers multiple cleaning services to residential and commercial structures. Serving Jackson, Ross, Vinton, and Pike Counties and neighboring areas. 

Flooding causes concern in Southeastern Ohio

2/26/2018 (Permalink)

Storm Damage Flooding causes concern in Southeastern Ohio This photo shows high water in Jackson, OH following heavy rainfall on February 22, 2018.

Days of heavy rainfall have caused high water in many locations throughout southeastern Ohio.  Some have experienced water intrusion directly due to the elements, while others have sump pumps that failed or just couldn't keep up. If you have experienced water damage to your home or business, we are always here to help.

SERVPRO of Jackson & Ross Counties specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

We live here too. Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.While we are physically located in Jackson, OH we provide service to a large portion of southeastern Ohio, officially servicing Jackson, Gallia, Vinton, Meigs, Pike, Ross, and Athens counties. 

Resources to Handle Floods and Storms

When storms hit our communities, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States. There is no loss too large for our teams. 

Have Storm or Flood Damage? Call Us Today - 740-286-2550

Flooded Basement Cleanup and Restoration

2/22/2018 (Permalink)

Water Damage Flooded Basement Cleanup and Restoration When you discover your things are floating, we are here to help make it "Like it never even happened."

Too many homeowners have descended their basement steps to find a pool of murky water. Water follows the path of least resistance, finding cracks and holes through basement walls. Flooding can often be attributed to insufficient drainage around basement walls, heavy rains, a faulty sump pump, or a combination of these factors.

Our SERVPRO Franchise Professionals are highly trained in water damage restoration including basement and crawlspace flooding. We have the experience, expertise, and equipment to remove the water and dry your basement properly. Our water removal and drying process emphasizes monitoring and documentation to validate your property is dry.

  • 24 Hour Emergency Service
  • Faster to Any Size Disaster
  • Highly Trained Water Damage Restoration Specialists
  • Locally Owned and Operated

Basement Flooding? Call Us Today 740-286-2550

24 Hour Emergency Water Removal Service

Basements can flood day or night, on weekends and even holidays, and that’s why SERVPRO Franchise Professionals offer 24 emergency service, 365 days a year. You can expect an immediate response time, day or night.

Highly Trained Water Restoration Specialists

As water damage specialists, our team of trained professionals have the expertise and advanced training that enables us to get your basement dried properly and any affected belongings cleaned and dried. We use scientific drying principles and provide validation and documentation that your property is dry and the job is complete. Learn about water damage training/certificates.

Proudly serving Jackson, Ross, Vinton, Gallia, Athens, Meigs, & Pike Counties for 10 years, we have weathered a few storms and are always here to help!

Call us today 740-286-2550.

Fire, Smoke and Soot Damage

12/1/2017 (Permalink)

Fire Damage Fire, Smoke and Soot Damage Every fire damage is unique. SERVPRO of Jackson & Ross has the equipment, expertise & experience to restore your home or business. Call 740-286-2550

It goes everywhere. Smoke and soot is extremely invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Did You Know? Here are some facts about smoke and soot:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Athens & Gallia Counties will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 740-286-2550